Purchases from retail and wholesale shops
YES, purchases from retail and wholesale shops come under the Consumer Protection
Act, 2019
1. Definition of "Consumer" & "Goods" Under Consumer Protection Act 2019
• Section 2(7) – "Goods": Any product purchased for personal use (not for resale
or commercial purposes) falls under CPA 2019.
• Section 2(7) – "Consumer": A person who buys goods or services for personal
use is protected under the Act.
Retail Purchases: Items bought from supermarkets, grocery stores, clothing shops,
electronics stores, etc.
Wholesale Purchases: If a product is bought for personal use, it is covered under
Consumer Protection Act, 2019. However, if purchased for business or resale, it may not
qualify for consumer protection.
For better chances of successful claims, keep the following with you
1. Payment summary
2. Bills and invoices received.
3. Evidence of product condition.
When Can You File a Complaint
1. Defective products (damaged, expired, or low-quality goods)
2. Charging more than the MRP
3. Non-issuance of bills/invoices
4. Misleading advertisements (False claims on discounts or performance)
5. Selling expired or unsafe products
6. No exchange or refund despite valid reasons
