Purchase of Vehicles
YES, the purchase of motor vehicles falls under the ambit of the Consumer Protection
Act, 2019
Motor Vehicles as "Goods" Under Consumer Protection Act, 2019
• Section 2(7) of CONSUMER PROTECTION ACT 2019 defines "goods" as anything
purchased for consideration, including motor vehicles.
• If a consumer buys a defective or faulty vehicle, they can file a complaint against
the seller, manufacturer, or dealer.
Manufacturer & Dealer Liability for Defects
• Section 2(11) – Deficiency in Service: If a dealer fails to provide proper servicing,
registration, or warranty claims, the consumer can take legal action.
• Section 2(34) – Product Liability: If a vehicle has a manufacturing defect that
causes harm, both the manufacturer and dealer can be held liable.
When Can You File a Complaint
1. Defective vehicles (engine issues, safety defects, etc.)
2. Misleading advertisements (false mileage claims, hidden costs)
3. Faulty servicing or warranty denial
4. Delayed delivery after full payment
5. Spare parts not available as promised
6. Overcharging or hidden charges
Steps to Claim Damages:
1. First, Contact Dealer / Manufacturer
• Try resolving the issue through the help centre.
• Issue notice regarding the issue if possible.
2. File a Complaint in the Appropriate Consumer Commission
File a formal complaint in the relevant Consumer Disputes Redressal
Commission (CDRC) based on the claim amount:
