Compensation for harm under Section 39, 47 & 49

Consumer can claim compensation for harm caused due to:

• Defective products

• Deficiency in service

• Unfair or restrictive trade practices

What can be claimed?

1. Refund of price paid

2. Compensation for loss/injury

3. Cost of repairs or replacement

4. Compensation for mental agony and harassment

   
   

   Product Liability Compensation (Section 83 - 87)

   
   

   
   

   A consumer can claim compensation from manufacturer, service provider, or seller for injuries or losses of nature

   • Personal injury or death

   • Property damage

     
     

     Due to

   • Defective products

   • Deficiency in service

     
     

     What can be claimed? : Compensation for financial loss.

     
     

     Consumer Disputes Redressal Commissions can award punitive damages in cases of gross negligence, misconduct, or fraudulent practices to deter similar behaviour.

     
     

     Compensation for Misleading Advertisements (Section 89 & 90)

     
     

     
     

     A consumer can claim compensation If an advertisement falsely represents a

     product/service from

   • The concerned party

   • The celebrities endorsing it

What can be claimed?

1. Penalty up to ₹10 lakhs for the first offense (₹50 lakhs for subsequent offenses)

   
   

2. Monetary compensation to the affected consumer

   
   

   Refunds & Replacements (Section 39)

   
   

   
   

   The consumer can demand full refund of the amount paid or free replacement of defective goods

   
   

   A consumer can claim compensation for harm caused due to a business engaging in:

   • Fraud

   • Misrepresentation

   • Deceptive practices

What can be claimed?

1. Refund of money

2. Compensation for damages suffered

Compensation for Harm Due to Negligence (Section 83 & 85)

A consumer can claim compensation for negligence in providing services

(e.g., medical malpractice, faulty construction)

What can be claimed?

1. Medical expenses

2. Cost of repairing damages

3. Compensation for physical/mental suffering

Reimbursement of Legal Costs (Section 39 & 47)

If a consumer files a case and wins, they may also get reimbursement for litigation expenses.