SAMPLE FORMAT OF CONSUMER COMPLAINT

(Under Section 35 of the Consumer Protection Act, 2019)

BEFORE THE HON’BLE DISTRICT/STATE/NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION AT [Location]

Complaint No.: [To be filled by the Commission]

IN THE MATTER OF:

[Name of the Complainant]

S/o / D/o / W/o: [Name] / Address: [Full Address] Contact No.: [Mobile Number] / Email ID: [Email]

…Complainant

VERSUS

[Name of the Opposite Party]

Address: [Full Address]

…Opposite Party

COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019 MOST RESPECTFULLY SHOWETH:

1. Particulars of the Complainant:

   
   

   Name: / Address / Contact No. / Email ID:

   
   

2. Particulars of the Opposite Party:

   
   

   Name: / Address / Contact No. / Email ID:

   
   

3. Jurisdiction of the Hon’ble Commission:

   
   

   The complaint is being filed before this Hon’ble Commission as the cause of action arose within its jurisdiction and the value of goods/services along with compensation claimed falls within its pecuniary jurisdiction.

4. Facts of the Case:

   
   

   1. The Complainant purchased [Product/Service] from the Opposite Party on [Date] for an amount of ₹[Amount].

   2. The Complainant faced the following issues with the product/service: [Describe the defect/deficiency/unfair trade practice].

   3. Despite repeated requests, the Opposite Party failed to resolve the issue.

      
      

   4. The Complainant sent a legal notice dated [Date] to the Opposite Party,

      but no satisfactory response was received.

      
      

5. Grounds for Complaint:

   
   

   1. The Opposite Party has engaged in deficiency of service/unfair trade practice/defective goods as defined under the Consumer Protection Act, 2019.

   2. The conduct of the Opposite Party has caused mental agony, inconvenience, and financial loss to the Complainant.

      
      

6. Reliefs Sought:

   
   

   1. Refund of ₹[Amount] paid for the defective product/service.

      
      

   2. Compensation of ₹[Amount] for mental agony and harassment.

      
      

   3. Litigation costs of ₹[Amount].

      
      

   4. Any other relief that this Hon’ble Commission may deem fit.

7. Limitation:

   
   

   1. The present complaint is filed within the limitation period of two years

from the date when the cause of action arose.

PRAYER

In light of the above facts and circumstances, the Complainant humbly prays that this Hon’ble Commission may kindly:

1. Direct the Opposite Party to refund/replace the product or provide the necessary service.

2. Award compensation and litigation costs as deemed fit.

   
   

3. Grant any other relief as may be just and proper.

VERIFICATION

I, [Name], the Complainant, do hereby verify that the facts stated above are true to the best of my knowledge and belief.

Date:                   Place:             

(Signature of the Complainant)

ANNEXURES:

1. Copy of the invoice/bill.

2. Copy of complaint to the seller/service provider.

3. Copy of legal notice sent (if any) / Any other relevant evidence.