Individuals can file and argue their cases without a lawyer before any Consumer Commission (District, State, or National). Legal Representation is only Optional.

The process is simplified, and hearings are less formal compared to regular courts. Consumers can submit complaints online through e-Daakhil (https://edaakhil.nic.in/) without legal help.

• 1. In general, to improve your chances of winning you can appoint a professional


• 2. If the case involves technical aspects, such as financial fraud, medical negligence, or large compensation claims.


• 3. If the opposite party (company or seller) has legal representation, making it difficult to argue alone.


• 4. If the case is complex or involves a large amount of compensation.


• 5. When businesses or service providers have legal teams and making use of them is beneficial.