Under the Consumer Protection Act, 2019 (India), a consumer is defined under Section 2(7) as a person who, Buys goods (or) Avails services for a consideration (paid, partly paid, or promised to be paid), including through online or offline transactions, teleshopping, direct selling, or electronic means.

• A. Manufacturers, wholesalers, and retailers supplying goods to consumers


• B. Service providers like banks, insurance companies, telecom operators, healthcare providers, e-commerce platforms, and travel agencies

• A. Online platforms like Amazon, Flipkart, Zomato, and Swiggy.


• B. It includes sellers operating via social media or independent websites.


• C. Platforms are responsible for ensuring fair trade practices.

• A. Any entity involved in the manufacturing process, even if they are not selling directly to consumers


• B. Can be held liable for defective products under product liability provisions.

• A. Misleading advertisements can lead to action against both the advertiser and celebrity endorsers.

• A. Public utility services like electricity, water, and transportation.


• B. Hospitals (private and government) and educational institutions (under certain conditions).